At whatsrecipes.com, we want your shopping experience to be smooth, fast, and worry-free. Below you’ll find all the details about how we handle shipping, delivery, returns, and refunds.

🚚 Shipping Policy

Delivery Areas

We deliver to most cities and regions across Morocco. If your location is outside our service zone, we’ll contact you before processing your order.

Shipping Fees

  • Standard Delivery Fee: Calculated at checkout based on your city.
  • Free Shipping: May apply for large orders or during special promotions (check homepage banners).

Delivery Time

  • Most orders are delivered within 2 to 5 business days.
  • Remote areas may take longer depending on the courier’s schedule.

Order Confirmation

Once you place an order, you’ll receive:

  • A confirmation email or WhatsApp message
  • Updates when your order is shipped or out for delivery
  • A delivery tracking number if available

Cash on Delivery (COD)

Available in most cities. Please ensure your phone is reachable and your address is accurate.

🔁 Return & Exchange Policy

We understand that sometimes things don’t work out. We accept returns under the following conditions:

Return Window

  • You may return an item within 7 days of receiving it.

Eligible Items

Items must be:

  • Unused and in their original condition and packaging
  • With all tags, manuals, or accessories included

Note:

  • We do not accept returns on used items, damaged items (after delivery), or personal items like underwear or pacifiers.

💸 Refunds

Once we receive your returned item and inspect it:

  • You’ll receive a full refund (excluding shipping fees) via the original payment method or bank transfer within 5–10 business days.
  • For Cash on Delivery orders, we will arrange a bank refund or mobile wallet refund.

🔄 Exchanges

If you wish to exchange an item for another size, model, or color:

  • Contact us first to check availability
  • Return shipping costs may apply

❗ Damaged or Wrong Items

If you receive a defective or incorrect item:

  • Please contact us within 48 hours of delivery
  • Send us photos via WhatsApp or email for a faster resolution
  • We’ll offer a free exchange or full refund

📞 Need Help?

We’re here to help you with any questions about shipping or returns:

📧 Email: whatsrecipes@gmail.com
📞 Phone / WhatsApp: +212 6 62 11 24 36
📦 Website: www.whatsrecipes.com

Thank you for shopping with WhatsRecipes – where Moroccan families find joy in every box!